Our DicePalace Responsible Gaming

Our Commitment to Safer Play

We at Dice Palace want you to enjoy every spin, every bet and every bonus we offer without ever feeling pressured or out of control. Our DicePalace platform was built with transparency at its core, meaning we clearly display wagering requirements, DicePalace bonus terms and withdrawal conditions so you always know what to expect. We also make sure that our customer support team is trained to recognise signs of problematic play and is ready to step in with guidance whenever needed.

Our Dice Palace approach to responsible gaming is built around three pillars: prevention, control and support. We give you the tools to set your own boundaries, we monitor activity to help identify potentially risky patterns, and we connect you with professional help whenever it's needed. You're always in control, and we're always here to help you stay that way.

Age Verification and Account Security

We at DicePalace only accept players who are of legal gambling age in their jurisdiction, and we carry out strict verification checks before any withdrawal is processed. Our Know Your Customer (KYC) procedures help us confirm your identity, age and address, which protects both you and our platform from fraudulent activity. We also enforce a strict one-account policy: only one account per person, household, phone number, email address and IP address is allowed on Dice Palace, and bonuses are limited to one per IP address.

If you ever suspect that a minor has accessed your account or that someone underage is attempting to register with us, please contact our support team immediately so we can investigate and take appropriate action.

Tools to Help You Stay in Control

Our DicePalace platform offers several practical tools designed to help you manage your gaming activity. We encourage every player to explore these options and use whichever combination suits their personal needs.

• Deposit Limits - Set daily, weekly or monthly caps on how much you can add to your Dice Palace account.
• Loss Limits - Define a maximum amount you're willing to lose over a chosen period.
• Wagering Limits - Control how much you stake across our games within a set timeframe.
• Session Time Reminders - Receive alerts after a set period of continuous play on DicePalace.
• Reality Checks - Pop-up notifications that remind you how long you've been playing and how much you've spent.
• Cooling-Off Periods - Temporarily pause your account for a short period, from 24 hours up to several weeks.
• Self-Exclusion - Close your Dice Palace account for a longer period, ranging from six months to a permanent exclusion.

We at Dice Palace process every limit request promptly, and any request to increase a limit is only applied after a cooling-off period, while requests to decrease a limit or activate self-exclusion take effect immediately. We never pressure anyone to change their settings once they've been put in place.

How to Set Your Limits

Setting up responsible gaming tools on our DicePalace account is simple. We've designed the process to be quick so you can adjust your preferences whenever you feel it's necessary.

1. Log in to your Dice Palace account.
2. Navigate to your account settings or the Responsible Gaming section.
3. Choose the tool you'd like to activate, such as deposit limits or self-exclusion.
4. Select the amount and time period that suits your needs.
5. Confirm your choice and save the settings.

If you're unsure how to proceed, our DicePalace support team is available around the clock and can guide you through every step. We want to make sure you feel supported, not judged, whenever you reach out about your play.

Recognising the Signs of Problem Gambling

We at DicePalace encourage all our players to regularly reflect on their gaming habits. While gaming is meant to be entertainment, it can sometimes become a problem. Some signs to watch for include:

• Spending more money or time than you originally planned
• Chasing losses by increasing your bets
• Neglecting work, relationships or responsibilities because of gaming
• Borrowing money or using funds meant for essentials to play
• Feeling anxious, irritable or guilty about your gaming activity
• Hiding your gaming habits from family or friends

If any of this sounds familiar, please know that you're not alone, and our Dice Palace team is ready to help. We recommend using our self-assessment tools or reaching out to our support staff for a confidential conversation about your options.

External Support Organizations

Beyond the tools we offer directly, we at Dice Palace also encourage players to seek independent, professional support when needed. The following organizations provide free, confidential assistance to anyone affected by problem gambling:

• GamCare - independent support and advice for anyone affected by gambling harm
• BeGambleAware - information, advice and support for safer gambling
• Gamblers Anonymous - peer support groups for individuals seeking to stop gambling
• Gambling Therapy - free online support for players and their families worldwide

Our DicePalace team believes that combining our in-house tools with these external resources gives you the best possible support network. Reaching out to any of these organizations does not affect your account with us in any negative way; it simply gives you another avenue of help.

Underage Gaming Prevention

We at Dice Palace are fully committed to preventing underage access to our platform. We recommend that parents and guardians install parental control software on any shared devices to prevent minors from accessing gambling websites. Tools such as NetNanny, CyberSitter and similar software can restrict access to DicePalace and other gaming platforms entirely.

We also remind all account holders to keep their login details private and never share their password with anyone, including family members, to avoid unauthorised access to their Dice Palace account.

Our VIP Club and Responsible Play

Even within our DicePalace VIP Club, with its 25 levels and personalised rewards, responsible gaming remains a priority. Our personal VIP managers are trained to monitor play patterns and will reach out proactively if they notice any signs of concern. Loyalty and enjoyment should always go hand in hand with safety, and our Dice Palace VIP team is committed to maintaining that balance for every member, regardless of their tier.

Customer Support for Responsible Gaming Queries

• Live Chat: Available 24/7 directly on our website
• Email: [email protected]
• Data Protection Officer: [email protected]

Whenever you need to discuss your account, adjust your limits or simply talk through your gaming habits, our DicePalace support agents are available at any hour, every day of the week. You never need to wait for a 'good time' to reach out - we're here whenever you need us.