DicePalace Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. At DicePalace, we process your information in accordance with applicable data protection laws, including GDPR where relevant. Our DicePalace Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By creating an account and using our services, you agree to the practices described in this policy.

Information We Collect

When you register at DicePalace, we collect certain personal and technical information necessary to provide our services, verify your identity, and comply with our legal obligations. We at DicePalace gather this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers or verification services.

• We collect your full name, date of birth, email address, phone number, and residential address during registration
• We gather identification documents and proof of address when required for verification purposes
• We record your payment and transaction details, including deposit and withdrawal methods such as card payments, bank transfers, Skrill, and cryptocurrencies
• We track your gaming activity, including wagers, deposits, bonus usage, and VIP status, to improve our services
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We use cookies and similar technologies to enhance your experience on our platform

How We Use Your Information

Our DicePalace platform uses your personal data for a variety of legitimate purposes connected to operating a secure and compliant gaming environment. We at DicePalace process your information to deliver the services you expect while meeting our regulatory responsibilities.

• We use your data to create and manage your account, including login and authentication
• We process your payment details to facilitate deposits and withdrawals through methods such as Bank Transfer, Revolut, and crypto wallets
• We use your information to verify your identity and age, and to prevent fraud, money laundering, and underage gambling
• We send you promotional communications about our welcome bonus, reload offers, and VIP Club benefits, where you have consented to receive them
• We analyze your gaming behavior to personalize offers and improve our game selection and platform performance
• We use your contact details to provide customer support through our 24/7 live chat and email channels

Legal Basis for Processing

At DicePalace, we process personal data only when we have a valid legal basis to do so. Our processing activities rely on your consent, the performance of our contract with you, our legitimate business interests, and our compliance with legal and regulatory obligations applicable to online gambling operators.

Sharing Your Information

We do not sell your personal data to third parties. However, DicePalace may share your information with trusted partners who assist us in operating our services. Here at DicePalace, we ensure that any third party handling your data is bound by confidentiality and data protection obligations.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities, law enforcement, or courts when legally required
• We may share data with marketing and analytics partners to improve our promotional campaigns and platform usability
• We share information with our game and software providers, including Pragmatic, Playtech, and Evolution-related studios, as necessary to deliver gameplay

Cookies and Tracking Technologies

Our DicePalace Casino website uses cookies to remember your preferences, keep you logged in, and analyze how you interact with our platform. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, tax, and accounting requirements. Once your data is no longer required, DicePalace will securely delete or anonymize it in accordance with our internal retention schedules.

Data Security

We at DicePalace take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, or alteration. Our DicePalace team regularly reviews our security practices, including encryption of sensitive data and restricted access controls, to safeguard your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights and will respond to your requests within the timeframes required by applicable law.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, including direct marketing
• You have the right to data portability where technically feasible
• You may withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or reach our data protection officer at [email protected].

International Data Transfers

As DicePalace serves customers across multiple regions, including the UK, Ireland, Finland, Italy, Poland, Norway, Hungary, and other European markets, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place whenever we transfer your personal data internationally.

Restricted Jurisdictions

Please note that residents of certain countries are excluded from registering or depositing with us, as outlined in our General Terms and Conditions. If you reside in a restricted jurisdiction, we are unable to process your account data for the purpose of providing our services.

Children's Privacy

Our services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of DicePalace after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, or if you wish to exercise your rights under this policy, please contact our support team at [email protected], available 24/7 through live chat and email, or reach our data protection officer directly at [email protected].